« Takaisin

Cooperation in the building and procurement of training in the field of tourism and home help services

Networked cooperation has played a significant role in the planning, implementation and customer coordination of the employment and vitality project of the city of Kemi. Career coaching and labour market training were implemented in cooperation with the ELY Centre for Lapland, the Polku project (ESR), the TE Office of Lapland and service providers. The well-working network cooperation also reached SMEs and associations. As a result, jobs have been found for long-term unemployed people, employers have received help in recruitment and cooperation between those who manage employment has become more efficient.

Implementation of the good practice 

This good practice was developed on the basis of two industries: tourism and home help services. Training, coaching, surveys on employers' needs, marketing of services and client coordination were planned to meet the needs of these fields. Services were assessed and discussed in joint follow-up and feedback meetings.

Strong network cooperation helped to implement:

  • Career coaching for home service assistants
  • Labour market training for home service assistants
  • Career coaching in the field of tourism
  • Labour market training in the field of tourism (Matkailun osaaja).

The appropriations and personnel resources of different projects and authorities were used efficiently in the implementation of these measures to achieve the shared objective and to carry out the measure.

The appropriations were combined in the following way:

  • Labour market training and coaching were procured using the appropriations of the Polku project or those of the TE Office of lapland.
  • The appropriations for labour policy measures reserved for the Kemi employment and vitality project were used to grant pay subsidies to support employment through employment services.
  • The funding for the Polku project was used for training for licences, permits and competences.
  • The municipal supplement for Kemi from the financial resources of the city of Kemi was used as a supplement to the pay subsidies.

Network cooperation has been important. Without it, the content of the coaching and training would not have met the needs of the employers, people would not have been directed to services in a timely manner and it would not have been possible to use the feedback on the services to support work with clients comprehensively.


  • The processes planned and implemented together commit the network to the shared goals
  • The needs of the region, companies and jobseekers have been taken into consideration in the measures
  • Information on the needs and completed measures in the region is up-to-date
  • Overlapping measures can be avoided
  • Services have been offered to clients in a timely manner
  • Long-term unemployed people have found employment
  • Networked cooperation has enabled the parties to get to know each other better and lowered the threshold for keeping in contact
  • The networked cooperation method has been extended to career coaching in the field of ICT.

How to take advantage of the good practice

Networked cooperation in the building of services, client coordination and development is also well suited for other measures in career coaching, training and management of employment.


Tiina Pulju, Lapland Centre for Economic Development, Transport and the Environment, tel. +358 295 037112,  tiina.pulju(at)ely-keskus.fi  

Web site: Kemin työllisyys- ja elinvoimahanke 1.2.2016 – 31.12.2018 (www.kemi.fi)

Further information on the project:

Structural Fund Information Service S20649
Priority axis 3. Employment and labour mobility
Specific objective 6.1 Promoting the employment of young people and those in a weak position in the job market